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Our Service Professionals Are High-Tech!
May 23, 2016
We make sure our service technicians are equipped with the latest diagnostic and communication tools, including tablet and smartphone capabilities, to ensure they can accurately pinpoint trouble spots and work quickly to get your home's heating and cooling systems running at their very best!
OFF TO A GOOD START
When you call Condon Total Comfort with a service issue, we realize how important it is to find efficient solutions for you as quickly as possible. We start right away while we have you on the phone and ask you to share as much information as you can about the problem you are concerned with. If we can use our years of experience to help you avoid a service call, that is exactly what we will do. If these proactive troubleshooting steps don't solve the problem, then we'll gladly set up a service appointment for you on the spot and get one of our helpful technicians out to you as soon as possible.
SAME DAY SERVICE GUARANTEE
We appreciate that you realize that we will always do everything in our power to get to your location as quickly as possible. If you have a true emergency, we can absolutely get someone to you the same day you call us. We have several skilled technicians active on our CTC service team every day and when needed they provide 24 hour emergency service support.
Once our technician is on site, he or she will identify the problem using advanced diagnostic equipment and then often make needed repairs immediately with parts from their well-stocked trucks. If the repair requires items not on the truck, smart technology allows the technician to instantly check our complete inventory to locate the right parts. Even if a special part needs to be ordered from a supplier, we can place the order immediately and make a priority return to your home to finish the repair for you as soon as it arrives. When you call CTC for help, we will be there.
When the situation arises that a more expensive repair is required, or if you want to consider your options for a new unit, all CTC technicians can provide you with a detailed in-home estimate to help you with those important decisions. We understand that sometimes a furnace or central air unit can represent a significant unplanned expense, so we want to give you the information you need to feel comfortable with the options available for repairs, equipment replacement, and even for 100% financing if you are interested in more affordable monthly payments.
When the job is done and your home comfort control has been restored, our CTC technicians can even make the payment process go smoothly by offering you the option of secure on-site credit card payments at the time of service -- and we'll even email the receipt directly to you!
If you want to take advantage of affordable financing options, a quick call to our friendly customer comfort department can assist you in getting an approval answer in minutes.
SERVICE, MAINTENANCE, AND REPAIR
If it's HVAC, we have your back! In most cases, scheduled service calls can be completed, invoiced and paid in one totally comfortable visit. Call Condon Total Comfort for honest, dependable service.