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From Green Lake to Ripon, we love to hear from our customers!
We are grateful for the customer feedback we get on our service technicians, our customer support and our communication. Thank you, Condon Total Comfort customers!
HAVE A COMMENT QUESTION OR CONCERN?
We'd love to hear from you! Just give us a call or drop us a quick comment card. One of the ways we continue to improve is with your help, so please let us know if we need to improve.
"We purchased a Santa Fe Compact 70 dehumidifier from Condon Total Comfort in Ripon, WI, in June 2020. We live in a 120 year-old home which has an old-fashioned stone foundation. The humidity level would reach as high as 81% during rain in spring and summer in the 750 sq. ft. basement. The small dehumidifier we had was inefficient and significantly reduced our ability to use the area for storage purposes. Less expensive dehumidifiers had only 1 year warranties and when problems occurred they could not be fixed. Condon Total Comfort has had good experience with the Santa Fe Company and their Compact 70 dehumidifier has a 5 year warranty. We now have a basement that we can use for storage and regard the machine as an investment in our home long-term. On a scale of 1 to 10 we rate it 50 +++. We have been customers of Condon Total Comfort for 33 years and find their staff highly skilled, knowledgeable, and reliable."
Mary Kaye and Brian Smith, Ripon, WI
"When our furnace stopped working after business hours, the technician arrived and had it fixed within two hours of my phone call. He also did a nice job of explaining the problem. Overall, excellent experience with Condon Total Comfort.'"
"The Community Food Pantry is incredibly blessed to have such a caring and generous community partner in Condon Total Comfort. Thank you so very much for helping the Community Food Pantry out with heating and cooling systems that were way beyond our budget. You are a silent angel, my friends! Blessings to you for a prosperous year!"
Amy Pollesch, Director, Traded Treasures Thrift Boutique & Community Food Pantry
"I want to extend my appreciation to two Condon Total Comfort employees who are excellent representatives of your company. On Friday, November 20, we had a 1:00 PM appointment to have our thermostat installed [in our Green Lake vacation home]. Our plan was to stay over for the night and enjoy Green Lake. We needed to be back home early Saturday. The weather forecast changed to a snow storm [predicted] to arrive on Friday night, which meant we had to return home before the storm hit.
Before heading to Green Lake, we called your office and explained our situation to Liz, [who] offered to move our appointment. Liz and the installer, Jeff Roby, [called] and their communications eased our concerns. Jeff did the necessary wiring before we arrived and then installed the thermostat we brought up. We made our trip home before the storm and dark. Both Liz and Jeff were very customer-focused, excellent communicators, and Jeff was also technically proficient."
Dan and Shirley Peters, Green Lake, WI
"Thanks for the prompt service! Bucky did his usual good work; you girls better get him under the mistletoe! Merry Christmas to everyone at Condon Total Comfort."
Virgil and Marguerite Turk, Waupun, WI
"I am writing to thank you for the fine service provided by your company's service technician. Jeff Roby is to be commended for the good work he provides. Jeff is friendly, knowledgeable, thorough and a good representative for your company and needs to be recognized. I'll look forward to our future needs and continual use of Jeff and your company."
John Iselin, Ripon, WI
"We appreciate your ongoing care of our heating and cooling... 42 years! Thanks!"
Bill & Judy Neill, Ripon, WI
"As the custodian of the Immanuel United Methodist Church here in Ripon, I want to express my thanks to the crew from your establishment for the excellent job they did when removing the old boilers and installing new ones in the basement of the church. The crew was extremely helpful with questions asked of them during the process. Each day that the work was taking place, the crew cleaned the area thoroughly when they were finished for the day. I would highly recommend Condon Total Comfort to anyone seeking these services, with extreme confidence!"
Stan Brink, Custodian, Immanuel United Methodist Church, Ripon WI
"Marty and I were very pleased with the serviceman who came out on a cold March day to fix our furnace. We had called early one morning when our furnace would not turn on. By 10:30 a.m. we received a phone call that someone was on their way to our house. Colton arrived to see what he what the problem was. In a matter of minutes, he had diagnosed that we needed an igniter replaced. He explained what he found, went to his truck and luckily for us had the needed part in his truck. In an hour our furnace was heating our house. Colton was pleasant, explained in terms that we could understand and replaced the broken part. Thanks, Deb, for the service your company provided for us."
Sue and Marty Valasek, Ripon
"To the Staff At Condon Total Comfort, Paul and I thank you for the wonderful services you give us. I would recommend to you all if someone asked. You did such a good job for us very well pleased. I hope you all had a blessed & may the New Year find you all in Good Health, Peace and Happiness. If we need you again we certainly will call. Paul is requesting at your convenience to have a vent put in for circulation in the garage. God Bless you. You are all so nice & courteous when we need you and your services. Have a great year and God bless you all. May your light shine on others who call you."
Paul & Ann Marie
"I had to make a call for help this heating season and I was more than pleased. We called Condon Total Comfort in the morning and spoke with a very pleasant and helpful person on the phone. I could only imagine the technician will be just as nice when he arrives. The Service Technician called to confirm his arrival time. He arrived on time and was very respectful of me and our home. Very nice person. Everything is in working order and we are toasty warm again. Nice to not have your average typical service call. Thanks so much for having someplace we can call and trust."
T.K. Neshkoro, WI, Neshkoro, Wisconsin
"Thank you for such a wonderful professional installation. We couldn't be happier! Look forward to doing more business with you in the spring. Merry Christmas!"
Kirk & Wade Anderson, Ripon, WI
"I just wanted to say THANK YOU for dispatching Colton Saturday morning when our furnace went out. He knew right away what was wrong and how to get the furnace running again. I really appreciate it!"
Judy Deogracias, Ripon, WI
"I want to thank everyone on the team. That was part of my furnace install from quote to completion. You guys did an awesome job from start to finish. I could not be more happy with the process and the work. The attention to detail and all the little things made a big difference. Especially the guys that were here every day! Please pass this on to the owner. Thanks, One warm happy customer."
"Thank you very much. The furnace is great. I love the ecobee thermostat and the ability to control it with my iPhone."